CARY, N.C., March 01, 2018 (GLOBE NEWSWIRE) — Cicero Inc., (OTC:CICN) a leading provider of analytics and automation software for the back office and contact center, announced today that TMC, a global, integrated media company, has named Cicero Insight as a 2018 CUSTOMER Product of the Year Award winner.
“Last year’s Innovation Award was an enormous honor for the company, but Product of the Year is on another level. We are proud of the work we do with Workforce Intelligence and Process Intelligence, and it is extremely satisfying to be recognized for these efforts in such a significant way,” said Todd Sherin, CRO, Cicero.
Cicero Insight is a revolutionary tool capable of providing visibility into how work happens across the enterprise – operations/back-office, contact center or branch. Our business process sensors, harmonized with nearly any other type of enterprise data, create a powerful and truly unique big data and analytics engine. By capturing and reporting employee activity, companies can shift their energy from trying to find the problem, to deploying solutions. The employee desktop is at the center of each contact center and back office transaction. With Cicero Insight, companies get an unencumbered, 360-degree view of all desktop and process activity to help maximize their current systems.
The 2018 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Cicero with a 2018 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Insight solution has proven deserving of this elite status and I look forward to continued innovation from Cicero in 2018 and beyond.”
The 20th Annual Products of the Year Award winners will be published in the 2018 1st quarter issue of CUSTOMER magazine.
About Cicero, Inc.
For more than 10 years, Cicero has helped companies large and small understand how and why work happens in the contact center. Through our process analytics and robotic process automation software, we enable your team to work smarter and more efficiently, thereby reducing costs and improving both customer and agent experience. Please visit our website for more information: http://www.ciceroinc.com
©2015 Cicero Inc. All rights reserved. Cicero®, Cicero Discovery™, Cicero Discovery Insight™, Cicero Discovery Sensor™, and United Desktop® are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.’s filings with the Securities and Exchange Commission.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.
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