CARY, N.C., Dec. 07, 2017 (GLOBE NEWSWIRE) — Cicero Inc., (OTC:CICN) a leading provider of analytics and automation software for the back office and contact center, announced today that TMC, a global, integrated media company, has named Cicero Insight as a 2017 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine.
“We could not be more pleased to be recognized for the years of hard work by TMC and Customer Magazine. Cicero Insight is a revolutionary tool capable of providing visibility into companies’ blind-spots. Our business process sensors, harmonized with nearly any other type of enterprise data creates a powerful and truly unique big data and analytics engine,” said Todd Sherin, CRO, Cicero. “This award is a tremendous achievement for the entire Cicero team.”
Cicero Insight is a desktop analytics solution that offers a complete view into how work happens across the enterprise – back-office, contact center or branch. By capturing and reporting employee activity, companies can shift their energy from trying to find the problem, to deploying with solutions. The employee desktop is at the center of each contact center and back office transaction. With Cicero Insight software, companies get an unencumbered, 360-degree view of all desktop and process activity to help maximize their current systems.
“Congratulations to Cicero Inc. for being granted a 2017 CUSTOMER Magazine TMC Labs Innovation Award. Cicero Insight has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer-related technologies,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this outstanding achievement with a TMC Labs Innovation Award.”
TMC Labs Innovation Awards honor products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry.
About Cicero, Inc.
For more than 10 years, Cicero has helped companies large and small understand how and why work happens in the contact center. Through our process analytics and robotic Insight software, we enable your team to work smarter and more efficiently, thereby reducing costs and improving both customer and agent experience.
Learn more at http://www.ciceroinc.com
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©2015 Cicero Inc. All rights reserved. Cicero®, Cicero Discovery™, Cicero Discovery Insight™, Cicero Discovery Sensor™, and United Desktop® are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.’s filings with the Securities and Exchange Commission.
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Since its launch in 1982 as Telemarketing Magazine, CUSTOMER magazine has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
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