Twitter and Facebook worst channels for retail customer experience, finds research by Eptica

Study shows fashion and food retailers focus customer service efforts on the web Reading, UK, 22 May 2019 – Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study. The Study found that while retailers successfully answered 59% of routine queries asked via web self service, chat, email, Facebook and Twitter, there were wide variations in performance between channels. Retailers provided answers to 83% of queries on their websites but…

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Seasoned Silicon Valley Executive Joins Mobileum

Sebastiano Tevarotto joins as Chief Commercial Officer 22nd May 2019, Cupertino, California: World-leading mobile roaming company, Mobileum Inc today announced the appointment of Sebastiano Tevarotto as its new Chief Commercial Officer. With a 35-year track record of success within technology companies, Tevarotto brings a wealth of experience of driving and sustaining high-growth and profitability for both large and small businesses. After a 25-year career with Hewlett Packard, including leading the company’s Global Telco & Media business, Tevarotto has taken on leadership roles with Imagine Communications, Wanova, VMWare and Elastifile. He…

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HYLA Mobile President and CEO Biju Nair Named Finalist for Ernst & Young Entrepreneur of The Year 2019 Southwest Division

HYLA Mobile’s continued contribution to the circular economy results in award win 22nd May 2019 – HYLA Mobile, the world’s leading provider of software technology and services for mobile device trade-in and reuse solutions, announces that its President and CEO, Biju Nair, has been named as a finalist for 2019 EY Entrepreneur of The Year Southwest Division awards. This award recognizes the important role Biju has played in developing HYLA into a successful company driving the circular economy. The EY 2019 Entrepreneur of The Year program identifies the endeavors of…

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Telensa to Provide Smart Outdoor Lighting Solution to One of the UK’s Major Ports

Wireless solution will reduce energy and maintenance costs by connecting and managing LED outdoor lights while providing a low-cost platform for other smart sensors Cambridge, UK Wednesday 22nd May 2019 Telensa – one of the world’s leading providers of connected lighting and smart city data applications – based in Cambridge UK, has announced that its smart lighting controls are being deployed as part of the Port of Tyne’s LED lighting upgrade project. The Port of Tyne, in North East England, is one of the UK’s major ports – handling a…

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Senior talent joins STL’s Network Software business to drive deep customer engagement

Pune, India – May 21, 2019: Sterlite Technologies Ltd (STL) [BSE: 532374, NSE: STRTECH], a global leader in end-to-end data network solutions, today announced new business and technology capability additions to its Network Software business to serve its global customers. Announcing the capability expansion, Anshoo Gaur, CEO of Network Software at STL, said, “Software is a people-driven business. I am excited to announce three leadership additions that build on our global talent pool of best-in-class strategists, scientists and technologists. The joining of these industry leaders further elevates our capability, accelerates…

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Gaist’s mapping solution could boost efficiency for utilities market by 10 per cent at 0.01% of project cost

Gaist is debuting its unique infrastructure digital twin to the utilities market at Utility Week Live London, UK, 21 May 2019 – Utilities companies looking to cut the cost and time of their construction works today have a new solution available to them as Gaist revealed its unique infrastructure digital twin has the potential to increase efficiency output by 10 per cent at 0.01 per cent of the project cost. Showcasing its innovative mapping solutions to the utilities market for the first time at this week’s Utility Week Live, Gaist…

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ProLabs to launch its innovative solutions to maximise network infrastructure and help operators to be 5G ready at NGON Europe 2019

Cirencester, UK, 21 May 2019 – ProLabs, a global leader in optical connectivity, will unveil its pioneering solutions for next generation Data Centres and 5G networks at NGON Europe in Nice, 21-23 May 2019. The company will highlight the changes necessary for operators to prepare for the continuously growing capacity requirements and complexity of the future 5G network. Debuting its new Optical Channel Monitor to the European market, ProLabs will showcase the EON-OMP-2, which allows for the remote monitoring of WDM wavelengths on optical fibres. The EON-OMP-2 will enable network…

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HUBER+SUHNER launches outdoor MIMO antennas to ease urban 5G deployments

First-of-its-kind SENCITY® Urban antenna adopts existing city infrastructure such as street furniture for widespread 4G and 5G deployment. HUBER+SUHNER has today launched its compact omnidirectional and directional outdoor antennas for use in 4G and 5G deployments. Operators are faced with the challenge of providing cost-effective 4G and 5G in urban areas. Small cells are critical to providing increased capacity and coverage in urban areas where networks are highly congested with growing numbers of wireless devices. However, creating new cellular sites in urban areas is very challenging with only limited space…

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Tata Communications Transformation Services partners with Africa Development Solutions to bridge the digital divide in Africa

Partnership will help accelerate access to ICT, enabling equitable distribution of digital know-how, job creation and enhanced socio-economic development Mumbai, Kigali and Dakar 20th May 2019 – Tata Communications Transformation Services Limited (TCTS), a leading Telco transformation and managed services provider, is partnering with Africa Development Solutions (ADS Group) to facilitate building the fibre infrastructure backbone across Africa and enable a digital economy that can empower societies and communities, in line with the Smart Africa vision. TCTS will perform pre-feasibility assessments with ADS for African nations, studying existing as well…

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T&W becomes one of the first companies in China to announce development of a 5G Small Cell powered by the Qualcomm® FSM100x 5G Platform

T&W to expand its existing Qualcomm FSM99xx based LTE Small Cells with Qualcomm FSM100xx 5G to support 5G-NR sub-6GHz and mmWave products Monday 20th May 2019 – T&W, a prominent LTE Small Cell provider and a broadband access product manufacturer, will expand its existing Small Cell product line by supporting 5G Small Cell solutions powered by the Qualcomm FSM100xx 5G Platform. By building on its mature product portfolio and existing large-scale LTE deployments at tier one operators, T&W will smoothly embed 5G technology into its existing product line. As 5G…

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