Hoesbach/Germany, September 20, 2016 – ASC will present the latest release of its Workforce Optimization (WFO) and compliance solution neo 5.0 at GITEX 2016, October 16 – 20, at the Dubai World Trade Center in Dubai.
GITEX, widely acknowledged as the third largest annual global technology event, attracted more than 146,000 visitors from 144 countries last year, including 4,200 exhibitors. ASC will present its neo Recording and WFO Suite at a stand shared with other German organizations (Za’abeel Hall, booth Z-G5).
Marco Mueller, Chief Operating Officer of ASC, said, “We are looking forward to demonstrating our neo Suite at one of the most prestigious global conferences for the ICT industry. neo 5.0 is closely aligned to today’s customers and their communications preferences. It provides chat and video recording as well as sophisticated speech and screen recording analytics.”
neo 5.0 represents ASC’s latest software release for its recording and WFO Suite. It features omni-channel recording, automated quality and workforce management, and a new SCREENminer application to evaluate agents’ computer screens and identify inefficiency in business processes. New chat integrations include Cisco Jabber, Microsoft Skype for Business and Unify Open Fire. Video recording integrations are now available for Cisco UCM, Microsoft Skype for Business and active SIP solutions.
The neo Suite offers many integrations for prominent ITC providers including Cisco, Microsoft Skype for Business and Unify. Due to its subsidiary and local partners in Dubai, ASC is able to provide a wide variety of consulting and supporting services including comprehensive technical support.
ASC invites interested visitors and partners to view a demonstration of its latest technology at ASC’s booth Z-G5 at Za’abeel Hall.
For more information about ASC’s portfolio, please visit http://www.asctechnologies.com/.
About ASC
ASC is a worldwide leading software company with innovative solutions to record, analyze, and evaluate corporate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action.
ASC solutions make customer experience measurable. Specific actions can be taken to significantly improve customer retention, increasing corporate revenue and creating sustained loyal customers. Thus, ASC’s customers are always one step ahead of the competition.
ASC also offers its solutions to be used in a Cloud. Therefore, customers have the choice to retrieve Software as a Service, on demand and always up-to-date, without any risk or pre-investment, and in the most flexible manner.
With subsidiaries in the United Kingdom, France, Switzerland, the United States, Brazil, Japan, Singapore and Dubai, as well as certified and vastly experienced distribution partners, ASC’s ambitious projects span more than 60 countries. Headquartered in Germany, ASC is a powerful global player with an export quota of over 70 percent and a worldwide service network.
For more information, contact:
ASC Technologies AG ∙ Seibelstrasse 2 – 4 ∙ 63768 Hoesbach
Anna Lederer, PR & Communications
Phone: +49 6021 5001-247
Fax: +49 6021 5001-310
E-mail: a.lederer@asc.de
Internet: http://www.asctechnologies.com/