Twitter and Facebook worst channels for retail customer experience, finds research by Eptica

Study shows fashion and food retailers focus customer service efforts on the web Reading, UK, 22 May 2019 – Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study. The Study found that while retailers successfully answered 59% of routine queries asked via web self service, chat, email, Facebook and Twitter, there were wide variations in performance between channels. Retailers provided answers to 83% of queries on their websites but…

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Seasoned Silicon Valley Executive Joins Mobileum

Sebastiano Tevarotto joins as Chief Commercial Officer 22nd May 2019, Cupertino, California: World-leading mobile roaming company, Mobileum Inc today announced the appointment of Sebastiano Tevarotto as its new Chief Commercial Officer. With a 35-year track record of success within technology companies, Tevarotto brings a wealth of experience of driving and sustaining high-growth and profitability for both large and small businesses. After a 25-year career with Hewlett Packard, including leading the company’s Global Telco & Media business, Tevarotto has taken on leadership roles with Imagine Communications, Wanova, VMWare and Elastifile. He…

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HYLA Mobile President and CEO Biju Nair Named Finalist for Ernst & Young Entrepreneur of The Year 2019 Southwest Division

HYLA Mobile’s continued contribution to the circular economy results in award win 22nd May 2019 – HYLA Mobile, the world’s leading provider of software technology and services for mobile device trade-in and reuse solutions, announces that its President and CEO, Biju Nair, has been named as a finalist for 2019 EY Entrepreneur of The Year Southwest Division awards. This award recognizes the important role Biju has played in developing HYLA into a successful company driving the circular economy. The EY 2019 Entrepreneur of The Year program identifies the endeavors of…

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Telensa to Provide Smart Outdoor Lighting Solution to One of the UK’s Major Ports

Wireless solution will reduce energy and maintenance costs by connecting and managing LED outdoor lights while providing a low-cost platform for other smart sensors Cambridge, UK Wednesday 22nd May 2019 Telensa – one of the world’s leading providers of connected lighting and smart city data applications – based in Cambridge UK, has announced that its smart lighting controls are being deployed as part of the Port of Tyne’s LED lighting upgrade project. The Port of Tyne, in North East England, is one of the UK’s major ports – handling a…

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